Change Management | Teik Oh

What does “working on your business” actually mean?

Sep 01 2015

I’m sure you’ve all heard the phrase “don’t work in your business, work on your business.”

But what does that actually mean? For most of us it probably conjures up the difference between working hard at making or selling your product, or keeping the books, or labouring over the store – physical or online, versus a picture of being a relaxed leader working out “strategies” and “innovation” to grow your business.

For those of us who have tried to apply it practically, that picture simply doesn’t work! While you try to take time out to work out strategies or develop new techniques in your business, things just don’t happen in it. While we try to work on our business by developing better marketing plans or improving customer service, all it means is that later we have to catch up on working in the business. Am I right? Running a small business is a busy task!

When I started my first business I was busier than busy. I left my big international financial services firm to start a medium sized consulting practice with a couple of partners. True, while I spent a lot of my working hours (or let’s be honest, most of my waking hours) working in the business by dealing with client affairs and consulting directly with clients, I was able to work “on my business” during Partner-meetings where we discussed marketing, new products and hires and fires. To me then, that was working on the business and it wasn’t too difficult because we had borrowed and used the excellent internal administration systems from our previous firm.

But that was it wasn’t it – I wasn’t really working on my business, I was working in the administration of my business.

I found the real truth of working on the business when I left that partnership to start my own boutique consultancy where I hired from scratch and had to set up from scratch. There was no way I could have continued to work in the client advisory side of the new business as well as in the administration of the business – I would have killed myself.

So what did I do? Read More

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A “proper” planning process

Aug 18 2015

In over 30 years’ experience in advising clients on planning I believe very strongly that there is a correct process to follow when you are preparing your strategic or business plan.

At the same time, I have also seen many attempts at different ways to prepare strategic or business plans by consultants who have never had to live through the implementation phase of planning, when client staff go “Huh? What exactly are we supposed to do here?”

I have just spent some time with a client who has prepared their plan exactly in that way. While I was advising them on the financial aspects of their business, their Chief Operating Officer was internally preparing their strategic plan, which I had a chance to look at since it would obviously have an impact on their financial strategy and budget. It was not my role since, as a gun-for-hire consultant I can only do what I am contracted to do. However, for the benefit of my client I felt I had to provide some warning about what I felt were the shortcomings of the planning process to the CEO.

As a consultant you have to approach these situations carefully. You do not want to seem critical so that you look like you are touting for more work; you do not want to insult internal staff and put them off side in case you have to work with them on other issues – yet, I always feel a responsibility to provide an independent view of what I see that may affect their business.

Here, for nothing, is a list of what I thought was wrong with the process and the resulting planning document.

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How do I quantify my Vision?

Aug 04 2015

I received an email from Joanne who owns an interior design consultancy in Toronto who asked a series of questions about her Vision for her business.

One of the more intriguing ones was:-

“I realize that making the company’s vision statement live is the key to how we fulfill the promise of our unique selling proposition. But I’m finding it hard to explain what I mean in our vision statement to my team and to customers. It seems so clear to myself what I want to achieve at the end of the day but have I got the wording wrong in the statement?”

Her company’s vision statement reads “We believe in taking both our customers and ourselves to the front edge of design so that we both benefit from leading the pack.”

Not a bad vision statement in my book. It describes a journey that involves both the business and the customer so that it creates the feeling of mutually beneficial relationship; it sets their value of being at the forefront of design which also sets the scene for the customer that says “don’t come to us if you want lace and frills”; and it feels inspirational and inviting. When I read that statement I see energy, innovation, and adventure.

No, I don’t think Joanne has “the wrong wording”. So back to her question, how does she explain what she means in the vision statement to her team and her customers?

Before I answer that question let me talk a little about why you need to make your vision statement “live”. Many businesses make the mistake of writing an exciting vision statement and putting it on the wall, but not making it come alive in the business.

Your vision statement is your “brand” and it should guide how you run your business, how you deal with your customers, how you behave day to day and why you are doing it. If your team members understand what it actually means, it takes away all the little micro-decisions they have to make because the vision spells out the way. No longer do they have to get authorisation or seek management advice about who to hire – they refer to the vision, understand what type of person is required, and make the decision. If they are concerned about whether or not to offer a customer extended payment terms, they refer to the vision and if they understand what it says about the desired customers and what service means, they make the decision.

In this way, a well understood vision statement empowers people.

So, how do you quantify a vision statement in such a way that everyone understands how it applies in almost any given situation? This video explains how.

If you choose your perspectives well, and if you really drill down in each perspective, the resulting description or answer to the question “once we achieve our vision how will we…” lays out what your vision statement means.

The website https://teikoh.com have worksheets and templates to help you describe your vision and quantify it, along with many other templates, tools and resources to create strategy, provide leadership and grow your business. Start the conversation, go to our Facebook page and leave a comment.

Subscribe to our newsletter here and get these tools delivered right to your inbox for you to refer to when you need them.

Comment 13

Creating a Mission-oriented Organisation Structure

Jun 16 2015

As you start or grow your business sooner or later you will employ people.

Perhaps what started as a micro-business with just you or you and your spouse begins to grow and you need to leverage your time. The tasks that you once divided up between the two of you seamlessly have to be explained to your new staff. You need to draw up “job descriptions” so that everyone knew what they were responsible for, so that you reduced confusion when something might be forgotten. In time this grows in complexity and you need to have different teams looking after different parts of the business.

This can happen with anywhere upwards of three people!

So you start to doodle organisational structures – you know, you at the top, then the people who are in charge of different aspects of the business who report directly to you, then below them the people who work in their sections who report to them.

The problem is, these structure diagrams seem so straight-forward, but are they organised so you get work done – or are they organised so that the focus of all your work is towards your mission?

There’s a saying in management consulting – “strategy creates structure”.

This means that in order to work out the optimal structure for your business, you need to make sure that the structure is created by your strategy. Otherwise “structure forces strategy”, or in other words your strategies start to be formulated in accordance with what your structure implies. For example if you had a structure that included a design team separate from a construction team, that structure may force a strategy upon you that says you will only make what has been designed. If on the other hand if strategy created structure, you may find that you start with the best strategy – to make products that are designed by people in and outside your business. Then you design your structure that either does away with a design team or incorporates them into a “build and design team” thereby increasing innovation and flexibility.

So, how do you create an organisation structure that is mission-oriented?

Get over to the website after you have watched the video and start the conversation. What does your organisation structure look like? Is it mission-oriented or do you find that the structure itself changes the mission?

Subscribe to our newsletter here and get tips, tools and resources like this to grow your business delivered directly to your inbox so that you can watch in your own time.

Comment 13

How to implement lasting change in your business

Jun 09 2015

We know that death and taxes are constant. Well, when you are in business, change is also constant.

There’s an old saying – “if you do nothing, something terrible happens….nothing”.

In business change can be demanded by the market, by your customers changing, by new trends and technologies, by changing team members and by your own changing life goals. If you don’t change, one of these things will jump out an bite you and if you don’t respond, your business will inevitably suffer.

But if you’ve ever tried to change something in your business, have you found that it may have worked for a while, then after some time, people slip back into their old ways. Or, it has been impossible to put through a change because people just don’t want anything to do with it!

Why is that?

Because change has to be implemented by people, and people just hate change.

You know how it is. You get comfortable doing the same things over and over again. In fact you get really good at it that you can do it in your sleep, with your eyes closed! You get so good at it that you start to justify why you don’t need to change – it would cost too much, you would need retraining, it would take a long time to be as efficient as the way you have been doing it because you can do it in your sleep, with your eyes closed.

You even say this when the need for change is staring you in the face.

Your product is getting old. New entrants into the market are using mobile apps to deliver your product. Yet you say “they’re not as good, they don’t go into the detail like your hands on approach can provide”. While that may be true enough your customers are voting with your feet. Remember Kodak had the best film processing chain in the world. They stuck to what they knew because it was so good. Meanwhile customers started buying better and better digital cameras.

So, how do you implement change in your business that will “stick”?

Here’s those 8 steps again:-

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Category - Change Management

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What does “working on your business” actually mean?

A “proper” planning process

How do I quantify my Vision?

Creating a Mission-oriented Organisation Structure

How to implement lasting change in your business