Leadership | Teik Oh

7 Steps to develop a high-performing Team in your Business

Feb 27 2015

Teamwork is essential in any business, no matter how big or small.

Even if your team were only two people, teamwork is important in co-ordinating your roles, ensuring you support each other in multi-disciplinary skills, and operating at an optimal level.

Teamwork is not just about being friendly with your co-workers, it is a very disciplined approach to working effectively together. Businesses need to develop real teamwork in a disciplined and structured way.

From my experience businesses, and especially small businesses, can best work on their staff to create a high-performance team by following the 7 steps of the “PERFORM” model. It is a simple set of steps where you work in a disciplined way on each of the characteristics of a high-performing team, layering one characteristic on another and building up optimum performance.

Watch this video and you will learn about the 7 Steps to Develop Teamwork in your Business and how to implement these 7 steps, no matter what size business you have.

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How To Build Innovation Into Your Business

Feb 23 2015

I have facilitated many strategic and business plans, and read many more, where either embedded in vision and mission statements or spelt out in goals and objectives, is the desire to “be an innovative company”.

Why? What does this mean? Why is innovation important to your business?

To many businesses, when they say they are “innovative” it just means they are flexible and helpful in their service. You want a cashflow projection when you get your tax done? Sure we can do that. So you want a flexible payment plan after we provide you with our legal services? No problem we can tailor one for you. You want a house built off plan but you need a wall repositioned? No problem.

Well, that’s not innovation, that’s just giving good service!

However to some businesses, innovation is critical to the business’ development and growth – innovation that keeps it one step ahead of the competition; innovation that creates a point of difference; innovation that ensures the business and its staff keep developing and growing. In such businesses you need to build innovation into your business model.

To start with it is important to be clear why innovation is necessary in your business and what you mean by innovation. Your staff need to be clear whether they are required to come up with the cure for cancer or whether it is about small but significant change, say to customer service systems. It is also important to realise that innovation means change, particularly if innovation is to be a constant. Are your staff and systems ready to cope with that? Stress is not conducive to innovation so a madly busy office will not be a hot bed for innovation.

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Does my business need a Board of Directors?

Feb 16 2015

Larger companies have Boards of Directors to provide governance over the company. The question is, does your small or micro-business need a Board?

Boards of Directors have different roles from company management. Directors provide a layer of governance while management provide the leadership over the operations of the company. Directors provide strategic oversight not operational management. Directors set the company’s strategic goals, vision and direction, its limitations of purpose, and the accountability frameworks, and assess management’s performance in following strategy and accountability. Management on the other hand oversee the day to day operations and allocates resources in the pursuit of strategy.

Clearly larger corporations need this distinct role, especially if they report to shareholders who do not have a working knowledge of the day to day operations of the company. In this way Boards provide transparency for stakeholders.

On the other hand, in a small business that is owner-operated, the manager is usually the owner, and they may also be nominally “on the Board” if the small business is incorporated. Other micro-businesses may not even be incorporated and may only have family members as employees. Do these businesses need a Board? Read More

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A Day-to-day HR Issue

Feb 13 2015

Here’s an every day HR issue that whether we are business owners, managers, colleagues of another team-member, or just simply friends with another worker, will come across.

You come into work one morning and you inter-act with another team member on a job-related task. They are usually careful and attentive at work. They may or may not be a “leading light” in the workplace but they are certainly dependable and will complete their tasks while mindful of deadlines and outcomes.

Today however they seem to be “off their game”.

You ask if anything is wrong. They tell you that they had an argument with another team member about a personal issue, and the incident is affecting him/her. In fact he/she feels that it is so serious it is affecting his/her work.

What should you do? The normal efficiency of the team is obviously at risk. Do you see it as a personal matter and leave it alone? Do you advise the person you are with to sort it out with the other? Do you go to see the other person and see what you can do? Do you bring both together and mediate? Do you go up the ladder and tell the team leader there is an issue? Read More

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Managing Hostility in your Team

Feb 06 2015

One of the joys of running your small business is dealing with your staff.

I’m not being sarcastic – I really do mean that dealing with your staff is a joy, because if you have chosen well, they are hard-working, more often loyal than not, and they bring a different dimension to work. They are a relief during the day when you can talk football or the latest instalment of the soap opera, they are also a source of support when a business problem means you need hands to the wheel or just moral support.

If they are none of the above, perhaps you didn’t choose well and need to look again.

Of course there is also the other side. You have a responsibility to your staff, they sometimes don’t work the way you work and it can be irritating, they sometimes disagree.

But these are not the worst engagements with your staff (and I’m talking good staff whom you do want to retain). The worst engagements are when two of them have a dispute.

When the relationship between two of them rises to the point of hostility, how do you manage the situation and keep the team on track? Read More

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Increase your sales through a highly focused marketing plan!

SMART Marketing: In this book, the owners of a small business are led through the SMART Marketing 7 Step Process to produce a marketing plan targeted at their most desirable customers. Any business can use these principles and in 4 to 6 weeks implement a plan to get them through the door! Find out how...

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Category - Leadership

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7 Steps to develop a high-performing Team in your Business

How To Build Innovation Into Your Business

Does my business need a Board of Directors?

A Day-to-day HR Issue

Managing Hostility in your Team