Leadership | Teik Oh

A list of Actions is not a set of Goals!

Apr 03 2015

I’ll bet that like many people you have planning days for your company – where you collect information and then book a room for a couple of days to go through your SWOT analysis and your strategies for the year ahead.

At the end of this you probably end up with a list of goals that everyone is satisfied with and you all go away full of enthusiasm and ready to make it happen.

Yet, a year later, not all of it has happened. Only some (if any!) of your goals were achieved. Why is that?

One of the reasons I have seen in over 30 years of facilitating planning sessions is that your list of goals are not goals! Most people end up with a list of actions, and actions are not goals.

Goals are a set of aspirational situations that you want to get to, described specifically, and congruent with your vision. First you need to set the vision of where you want your company to be at some time in the future, then the goals you set are the situational milestones on the journey there. They are not a list of actions – these are the strategies, the detailed steps on how you will achieve your goals.

This video explains the difference:

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How to Implement Change in your Business

Mar 27 2015

What do they say about only two things being constant – death and taxes? Well I have news for you – in today’s world horrible people find new ways to cause death, and governments change taxes all the time! There’s only one thing that’s constant – change is constant!

The problem is people hate change. Whether you want to introduce a small change such as your price list, or something bigger like a new process for doing something in your business, or something really stressful like a merger or opening a new branch, people will hate it and voice the question “why?”

Whenever you want to introduce change, you need to bring people with you. Implementing change is all about leadership, leadership that puts in front of people a desirable and inspirational future picture of the company. Leadership is required in communicating the desirability of that future and therefore why people need to embrace the change that is necessary. Leaders need to explain the why’s, what’s, who’s and how’s of change.

This video discusses what you need to do:-

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What would I do to your business if I took over?

Mar 16 2015

In response to an article I published earlier, I received an interesting query. Jim, who is the owner-manager of a wholefoods distribution business based in Denver, Colorado, and who employs 20 people across two states, asks what changes I might make to his business if I took it over, sight unseen.

Before I thought “sight unseen” was a bit unfair, Jim explained that he felt his business performance was starting to plateau and wondered if there were any common changes he could put into place in order to shake it up.

This question raised issues about business growth as well as about efficiency, so it made me think of the key aspects of a business that any business should think about changing today. So, sight unseen, here is what I might do.

First, I would spend some time every day seeing customers, suppliers, staff and other key stakeholders, either one on one or in groups, or at least talk to them on the telephone. I believe business today needs to maintain good relationships with key stakeholders, especially customers, staff and suppliers. If you do business with friends, it is hard for friends to stop doing business with you. As well, you can get great feedback to your face – that’s always a catalyst for change especially if the feedback is (constructive) criticism! The topics for discussion would be how we are doing business together, could I help them more, and how we might be supportive of each other if times got bad. Added to that would be more personal topics if you feel this is appropriate, such as how their businesses were syncing with their personal goals. This type of personal information can help you both in designing different business models.

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Cultivate surprise in your business!

Mar 13 2015

In business it is critical that you formulate and write down your plans. The old adage “businesses do not plan to fail, they fail to plan” is so true! Throughout the world the statistics is quite consistent – between 70% and 80% of startup businesses fail within the first three years, and when asked, most of these business owners say that they operated without a plan.

And yet, in my three decades of helping clients start and grow businesses, I can tell you, hand on heart, that your business plan is out of date as soon as it is written!

What? So why the heck am I spending this much time (and probably money) planning and documenting my plan?

Because you need to have an idea of what you are up against, what opportunities you can take advantage of, and how you will go about it. With a plan, as some of your assumptions change or circumstances change them, you will know the strategic direction you are heading, the steps you intended to take and how you can adjust them to suit the changed circumstances. Without a plan all you can do is react, follow events, rather than create them.

So how do you deal with changing circumstances? In this video I talk about expecting surprises to pop up. Cultivate the ability to look for surprises and the flexibility to take them on board as opportunities! Read More

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How to create targeted Performance Measures in your business

Mar 06 2015

Have you ever felt that you need to check performance in your business against some yardstick?

It might be that you want to set some Key Performance Indicators for your staff, or you want to see how one branch is performing against another, or perhaps you just want to see how your business as a whole is performing against the bigger picture?

In trying to create Performance Measures for these reasons have you created a set of measures that you haven’t been too happy about? Perhaps you haven’t been sure that in achieving those Performance Measures you actually achieve an outcome!

Performance Measures are essential in your business. They are objective and quantitative, they should reflect your Vision and Mission so that they measure progress against “getting there”, and they create targets for people to work towards. However appropriate Performance Measures are crucial – don’t expect a Vision target of an empowered workforce if your Performance Measures are about ticking off procedures checklists!

This video explains how to create targeted Performance Measures that cascade from your Vision so that everything is measured against the desired outcomes, not just against outputs.

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Category - Leadership

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A list of Actions is not a set of Goals!

How to Implement Change in your Business

What would I do to your business if I took over?

Cultivate surprise in your business!

How to create targeted Performance Measures in your business