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Archive - 06/02/2015

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Managing Hostility in your Team

Managing Hostility in your Team

One of the joys of running your small business is dealing with your staff.

I’m not being sarcastic – I really do mean that dealing with your staff is a joy, because if you have chosen well, they are hard-working, more often loyal than not, and they bring a different dimension to work. They are a relief during the day when you can talk football or the latest instalment of the soap opera, they are also a source of support when a business problem means you need hands to the wheel or just moral support.

If they are none of the above, perhaps you didn’t choose well and need to look again.

Of course there is also the other side. You have a responsibility to your staff, they sometimes don’t work the way you work and it can be irritating, they sometimes disagree.

But these are not the worst engagements with your staff (and I’m talking good staff whom you do want to retain). The worst engagements are when two of them have a dispute.

When the relationship between two of them rises to the point of hostility, how do you manage the situation and keep the team on track? Read More

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