How to create targeted Performance Measures in your business
Have you ever felt that you need to check performance in your business against some yardstick?
It might be that you want to set some Key Performance Indicators for your staff, or you want to see how one branch is performing against another, or perhaps you just want to see how your business as a whole is performing against the bigger picture?
In trying to create Performance Measures for these reasons have you created a set of measures that you haven’t been too happy about? Perhaps you haven’t been sure that in achieving those Performance Measures you actually achieve an outcome!
Performance Measures are essential in your business. They are objective and quantitative, they should reflect your Vision and Mission so that they measure progress against “getting there”, and they create targets for people to work towards. However appropriate Performance Measures are crucial – don’t expect a Vision target of an empowered workforce if your Performance Measures are about ticking off procedures checklists!
This video explains how to create targeted Performance Measures that cascade from your Vision so that everything is measured against the desired outcomes, not just against outputs.
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