As busy entrepreneurs, what we all want in our businesses (and in our lives!) is efficiency, right?
You want to be able to do your usual processes quickly and efficiently, and because you do them day in and day out memorising every step, you probably do. But what happens if someone has to take over for you – perhaps when you have a day off? Or what happens when you expand and have to start hiring staff, or take on VA’s and contractors?
I’ll tell you what happens – it all slows down! Disturbingly this means you can never leave the business, not even for a holiday!
Other people don’t live inside your memory so they take longer to work out what to do, perhaps even do things in the wrong order and have to come back and do it again. Okay, so you train them – you take them through the steps, and yet….they get it wrong! They can’t remember everything they are told – you wouldn’t either if your weren’t living it day in and day out!
This week’s discussion is about how to systematise your business – treat it as if you were a one-branch franchise and organise procedures and process manuals!
Your standard processes are just that – standard – so why not write them down, video yourself doing them, and make these records the basis of how you train your staff?
Now, standard processes and procedures creating efficiency is only one way of running a great business:-