Uncategorized | Teik Oh

Do you use LACE when you communicate?

Sep 15 2015

Like anything else in life, communication is the key in business.

Whatever your business is, whatever you sell, you will need to communicate clearly so that your team understands what your business stands for and what their instructions are, you will need to communicate effectively with customers so that they understand exactly what it is you are selling and telling them, and you need to communicate with suppliers to ensure you are both on the same page.

Whether you are staring a change management initiative or trying to provide better customer service, good, clear, effective and efficient communication is vital.

How many times have you told someone what to do, and when it is done, comes out different from what you expected? Is it their fault that they did not listen to you, or is it yours for not being clear?

How many times have you listened to a customer ask for something, and when you gave them what they asked for they tell you that wasn’t what they were after? Was it their fault for not explaining clearly what they wanted, or was it yours for not listening closely enough?

More often or not it is both parties’ fault, but “fault” is probably a bad word to use. It’s more like it’s both parties’ nature to misunderstand!

What do I mean by that?

Comment 13

Are YOU making your business too complex?

May 04 2015

Who said running a business was easy?

It’s a bit like learning to drive a car. You have to remember to look in the mirror; you have to press on the clutch and then change gears; don’t look down, you have to steer; and don’t forget which is the accelerator and which is the brake pedal – what, I have to do this all at once?

So, anything to reduce complexity would be a boon for business owners, right? A bit like driving an automatic, at least that’s ONE pedal and the gearshift out of the way!

A business has four areas that can attract layers of complexity:-

The structure
The products
The processes
Management behaviour.

The business structure can be complex. There is the legal entity, and each different one has different regulatory and reporting aspects, some more complex than others. You can review the legal entity and perhaps choose one that is more simple to operate (but be careful of tax ramifications in any change).

Comment 13

Four Steps to make a Merger Work

Apr 27 2015

One of the most difficult operational issues is the merger of two corporate cultures.

If you are running a micro-business or even a small business at the smaller end of SME’s, you might think this does not apply to you. I disagree.

From time to time small businesses will “merge” with another culture. You may buy a business that is already operational and with staff who have been there for some time. In this case you will need to “merge” your personal business culture with that of the business you just bought. If indeed you already run a business, you might buy a smaller one – that’s a merger of two cultures. Perhaps you are in a situation where one of your competitors or colleagues suggest you “get together” – that’s an obvious merger.

Whatever the situation, if you are faced with having to put together two people or two groups of people, it is not a simple equation of 1+1=2. Different organisations have different values, different processes, and different ways of doing things that are justifiable to each. The key is to get together and start working efficiently as soon as possible.

Mergers can be successfully managed if you understand some key success factors and there is actually a “formula” that you can apply.

The key success factors of a merger are:-

Effective planning and execution
An overall and well communicated vision of why this is taking place
Effective and quick alignment and integration
Fast and focused transition.

I summarise the implementation of these key success factors as “Plan well, Fit Quick, Work Quick, and Grow Quick”.

Comment 13

What would I do to your business if I took over?

Mar 16 2015

In response to an article I published earlier, I received an interesting query. Jim, who is the owner-manager of a wholefoods distribution business based in Denver, Colorado, and who employs 20 people across two states, asks what changes I might make to his business if I took it over, sight unseen.

Before I thought “sight unseen” was a bit unfair, Jim explained that he felt his business performance was starting to plateau and wondered if there were any common changes he could put into place in order to shake it up.

This question raised issues about business growth as well as about efficiency, so it made me think of the key aspects of a business that any business should think about changing today. So, sight unseen, here is what I might do.

First, I would spend some time every day seeing customers, suppliers, staff and other key stakeholders, either one on one or in groups, or at least talk to them on the telephone. I believe business today needs to maintain good relationships with key stakeholders, especially customers, staff and suppliers. If you do business with friends, it is hard for friends to stop doing business with you. As well, you can get great feedback to your face – that’s always a catalyst for change especially if the feedback is (constructive) criticism! The topics for discussion would be how we are doing business together, could I help them more, and how we might be supportive of each other if times got bad. Added to that would be more personal topics if you feel this is appropriate, such as how their businesses were syncing with their personal goals. This type of personal information can help you both in designing different business models.

Comment 13

Does my business need a Board of Directors?

Feb 16 2015

Larger companies have Boards of Directors to provide governance over the company. The question is, does your small or micro-business need a Board?

Boards of Directors have different roles from company management. Directors provide a layer of governance while management provide the leadership over the operations of the company. Directors provide strategic oversight not operational management. Directors set the company’s strategic goals, vision and direction, its limitations of purpose, and the accountability frameworks, and assess management’s performance in following strategy and accountability. Management on the other hand oversee the day to day operations and allocates resources in the pursuit of strategy.

Clearly larger corporations need this distinct role, especially if they report to shareholders who do not have a working knowledge of the day to day operations of the company. In this way Boards provide transparency for stakeholders.

On the other hand, in a small business that is owner-operated, the manager is usually the owner, and they may also be nominally “on the Board” if the small business is incorporated. Other micro-businesses may not even be incorporated and may only have family members as employees. Do these businesses need a Board? Read More

Comment 13

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Do you use LACE when you communicate?

Are YOU making your business too complex?

Four Steps to make a Merger Work

What would I do to your business if I took over?

Does my business need a Board of Directors?