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Category - Systems and Procedures

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1
How To Automate Your Business And Take A Holiday
2
Why You Need Systems
3
Make Your Vision Day-To-Day Reality
4
Policies & Procedures: Your Path To A Self-Running Business!
5
Your Organisation Chart

How To Automate Your Business And Take A Holiday

Here is a good measure of how your business is doing – as a business – and as your life’s achievement: can you take four weeks off and have a real holiday where you are not checking in?

Ultimately, that is the business we all started – the business that is successful and profitable and provides you with a lifestyle. But most of us work in businesses that are quite the opposite! Most small business owners are tied to their businesses and even if successful and profitable, certainly does not provide that lifestyle we all dreamt about. Most small business owners will be worried about taking too long a holiday from their businesses in case something goes wrong.

This fear can take the form of an angry customer that nobody else knows how to handle or what to say to him. It can take the form of an error in the day to day processes that only you know how to fix, or a new employee requiring training that only you can give her, or a decision about some outcome that nobody else can make.

The question is really about how you take the business that depends entirely on your knowledge and your ability to make decisions, to a business that runs like an automatic ticking clock? Read More

Why You Need Systems

Most people start their business to obtain financial abundance, to finding fulfilment in doing good things for their customers, but ultimately to find freedom and lifestyle.

Yet for many, they find that freedom and lifestyle elusive! They find themselves tied to their business, unable even to have a decent holiday when they are not constantly reading email or checking their phones. At work, they start their day checking messages, telling people what to do about all kinds of minutiae, constantly re-training replacement staff, repeating the obvious and then ending up late at night going over the books. Even when they find the income to hire staff, they find themselves constantly telling them what to do or checking their work or correcting their work.

Most business owners work hard – but they work hard on the wrong things. As business owners, we need to identify what really matters – what builds the business. Systems allow us to do this. Read More

Make Your Vision Day-To-Day Reality

In the last few weeks, my blog posts have been about ways to create an “independence” in your business so that you don’t have to make every decision.

The whole philosophy is about creating established rules, structures and procedures in your business – in other words systemising your business – so that everyone knows the main goal you are all working for, and can therefore make decisions based on attaining that main goal. Put into positions where they know exactly what the purpose of their position is, and through a series of policies and procedures knowing exactly what to do and how to do it, they can be effective in making their own decisions while you have the comfort of knowing that they won’t blow up the business.

It’s all about clarity in the systems.

But people have still written to me to ask, how does this make people behave “like you would.”

Read More

Policies & Procedures: Your Path To A Self-Running Business!

Tell me if these questions sound familiar?

“Hi Boss, I’ve got a customer on the phone and she’s demanding a refund – what do I do?”

“Morning Boss, I’ve entered all the supplier invoices into the computer – what do I do with the copies now?”

“Boss, I ended up with two good candidates after the interviews, which one should I hire?”

If your day is full of micro-decisions and you seem to be supervising everyone and micro-managing all the time; if you have no time to prioritise working on developing your business and instead spend the whole day working in it, then you really need to think about creating your self-running business.

Read More

Your Organisation Chart

What is an organisation chart?

Put simply, it is a “tree” diagram of the positions in your business – who they are, what they do and are responsible for, who they report to, and who they supervise.

Notice I said “diagram of positions” not a diagram of people. And when I say “who they are” I did not mean the names of the current incumbent, I mean their position descriptions. This is important as I explain later – an organisation chart is about organising the roles and responsibilities in your business in the most efficient way – not about who does what right now because they are the most experienced or capable.

If you want to operate a business now, or at anytime in the future, where you are not called up[on to micro-manage every decision, to supervise every person and help them make every decision, where people in your business know exactly what to do and who to go to if they need help, then you need two things:-

  • A very clear vision of what everyone should be striving for; and
  • An organised team where everyone knows their roles and responsibilities and know what procedures they need to follow in their tasks.

An organisation chart is the start of an organised team.

Read More

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