Do you use LACE when you communicate?
Like anything else in life, communication is the key in business.
Whatever your business is, whatever you sell, you will need to communicate clearly so that your team understands what your business stands for and what their instructions are, you will need to communicate effectively with customers so that they understand exactly what it is you are selling and telling them, and you need to communicate with suppliers to ensure you are both on the same page.
Whether you are staring a change management initiative or trying to provide better customer service, good, clear, effective and efficient communication is vital.
How many times have you told someone what to do, and when it is done, comes out different from what you expected? Is it their fault that they did not listen to you, or is it yours for not being clear?
How many times have you listened to a customer ask for something, and when you gave them what they asked for they tell you that wasn’t what they were after? Was it their fault for not explaining clearly what they wanted, or was it yours for not listening closely enough?
More often or not it is both parties’ fault, but “fault” is probably a bad word to use. It’s more like it’s both parties’ nature to misunderstand!
What do I mean by that?
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